5 ways to step up your customer service with professional phone recordings
Boost business by giving your callers a stress-free telephone experience
Your customers expect a seamless customer service experience when they call you. If your phone system falls flat with an underwhelming greeting, confusing menu options or terrible hold music, professional recordings can help!
With high-quality phone messages and prompts, you’ll guide your customers to the right place, establish credibility, and convey the professionalism of your company.
Join us to explore 5 ways you can use professional phone recordings to step up your customer service.
With a great initial greeting, you’ll put callers at ease and set the tone for the rest of their customer service experience.
You can also make their lives easier by providing answers to some of your frequently asked questions, like opening hours, your website address, and directions to your store.
On hold experience
Let’s face it—no one likes being on hold! Luckily, there are ways to make the experience better: the music and message you choose can speak volumes about how much you care for your customers. With quality on hold music and a reassuring voice message, your callers will feel valued while they wait.
Holiday and after hours messages
You probably know just how frustrating it can be to call a business during a holiday or after hours and get no answer. Don’t leave your customers wondering if you’re open or not! Instead, keep callers informed with a professional recording stating your operating hours.
Sometimes, you need to share a critically important message with your customers when they call you. For emergency bulletins like these where there’s no room for misunderstanding, a professional phone recording is the only way to go.
Do you make it easy for people to leave a message when there’s no one available to take their call? With a professionally recorded voicemail message, you can let customers know their call is important to you and when they can expect to hear back from you or someone from your team.
These are just some of the ways professional phone recordings can help you step up your customer service.
Our advice: choose a phone recording that fits the tone and personality of your company—we always recommend that businesses aim to be professional and personable.
Ready to boost your business with professional phone recordings?
For a limited time, we’re offering you a full suite of professional phone recordings for a one-time setup fee.
Contact us to learn more.