What is an Auto Attendant?

An auto attendant is an automated answering service with a business phone system. It can direct inbound calls to the right person or department.

An auto attendant would be an example of when you would call a company and be prompted to use your keypad to reach the desired department. As a virtual receptionist, you can automatically route calls to your employees without needing a live operator.

An automated attendant functions similarly to an Interactive Voice Response (IVR) system, though it relies primarily on keypad input rather than voice input.

‍What is the purpose of auto attendants for businesses?

Companies use auto attendants to route calls efficiently and intelligently. It gives callers menu options that are easy to understand so they can reach sales, service, or support.

‍Customizable - Our system is highly customizable. You can create a custom greeting that plays on every call and route callers based on your business hours.

Customer Experience - Take time to speak to the right person and provide a better customer experience.

Scalability - Scalability is essential when many people need to reach you at the same time. With a virtual receptionist, you can be sure that all your callers will be handled efficiently.

Better Workflow - An improved workflow. Asking the top customer questions about business hours or FAQs can take some pressure off your team.

Improved Trust - Make your small business look more significant with a professional voice recording for your auto attendant greeting.

Smart Routing - Calls from your toll-free numbers are a priority and should be routed to your call center or contact center instead of following a one-size-fits-all model.

Why do businesses choose Voxtell?

Features - You can modify your preferences and toggle features in minutes without sacrificing scale or flexibility.

Call Quality - High-performance data centers and HD Voice technology ensure superior voice quality.

Security - Voxtell is committed to maintaining our clients' highest level of protection.

Reliability - Our service is dependable, with 99.999% uptime that you can trust-we support thousands of companies daily.

Ease of use - Voxtell's cloud PBX system is easy-to-use, and anyone can set it up, not just technical staff.

Excellent service - We offer fantastic customer service, and our in-house team is available 24/7 to support your business needs.