What is VoIP call forwarding?

The call-forwarding feature lets you send incoming calls to any other phone number or device. You can customize it to your business needs so that calls are routed to your voicemail, desk phone, or personal cell phone in a way that makes the most sense.

Call forwarding is vital for companies of all sizes, ensuring that calls are always answered, even when employees are out of the office or working remotely.

Businesses can enable call-forwarding policies from an online dashboard at their convenience or set up an automatic call-forwarding schedule.

The advantages of call forwarding

Prevent lost calls when people or call center representatives are unavailable in the office.

You can create customized forwarding schedules based on business hours, holidays, and caller ID.

You can now take local or toll-free calls and have them directed to your call center or answering service.

You can quickly transfer incoming calls to another extension, phone number, or device, including cell phones.