What is a call Queue?
A call queue enables you to manage incoming calls and places them in line to be answered when your team is occupied with other rings. Callers listen to on-hold music or announcements until the next available agent can answer their call.
Call queuing allows you to meet peak demand without incurring additional costs.
Businesses use call queuing to enhance the customer experience. Calls won't go to voicemail, and customers will know their place in line or the approximate wait time.
Why use call Queues?
This solution will enable you to take more calls and decrease the chances of them going to voicemail.
This function will play music for callers on hold and notify them of any current promotions.
Calls can be directed based on time, dialed number, VIP status, and other conditions.
Increasing the performance of inbound call campaigns so that more calls are answered.