Terms, Conditions & Policies

All the legal stuff for your Voxtell Service, including terms of service, e911, taxes, fees, policies, and more. Happy reading!

Taxes and Fees

Voxtell charges taxes and fees associated with providing telephony services. This section goes over items that you may see on your billing statement.

Federal Universal Service Fund

This is used to recover contributions Dialpad Communications is required to make to the federal Universal Service Fund, which is used to promote the access to telecommunications services at reasonable rates for those living in rural and high-cost areas, income-eligible consumers, rural health care facilities, and schools and libraries. Dialpad Communications is permitted, but not required, to recover these costs from its customers. The Federal Communications Commission (FCC) sets the applicable USF rate on a quarterly basis and is subject to change. Learn more here.

Federal Regulatory Assessment Fee

This goes to the Interstate Telecommunications Relay Service (TRS) Fund, which is used to support communications services for persons who have hearing or speech disabilities or who are deaf-blind. Learn more here.

Compliance and Administrative Cost Recovery Fee

The Compliance and Administrative Cost Recovery Fee (“CRF”) is a fee that Dialpad charges in order to recover the various costs and expenses that it incurs in connection with:

  • Complying with legal, regulatory, and other requirements, including without limitation federal, state, and local reporting and filing requirements.
  • Responding to subpoenas, civil investigative demands, and other official requests, and otherwise assisting with official investigations.
  • Reporting and managing payments to third-party telecommunications service providers.
  • Acquiring and protecting intellectual property, including without limitation through the filing and maintenance of patents, trademarks, and other proprietary rights.

E911 Regulatory Recovery Fee

Dialpad is required to provide Emergency 911 (e911) services by the Federal Communications Commission (FCC). The FCC allows us to charge a recurring monthly fee that is used for next-generation costs to support computer software and hardware upgrades that allow public safety answering points (PSAPs) to send assistance to the registered location of a 911 caller. The e911 Regulatory Recovery fee of $0.99 is charged for each line of Dialpad.com services that have the ability to place outbound calls. Visit the FCC Website for more information about e911.

State and Local Taxes

Items under this section are taxes and surcharges levied by the state, local, or municipal governments.

Click on your state in the table below for more information about specific taxes.

Sofia at Voxtell

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