SMS Campaign Registration

A new regulation from mobile network operators requires all Voxtell customers to register all Voxtell business phone numbers used to send text messages. 

Due to recent industry regulations created to reduce spam and unwanted text messages, all businesses must register and submit campaign information for all phone numbers used for texting.

Registering your campaign and staying compliant with the latest industry regulations helps ensure the deliverability of your text messages. In addition, registered campaigns help prevent your caller ID from appearing as spam.

Failure to register will result in texting/SMS being disabled on your account. You won’t be able to send SMS to your customers after March 31, 2023.

The registration process takes anywhere between 5-20 business days. Once registration is completed, you’ll be notified by the Voxtell Team.

While registration is being processed, you may continue to send text messages as usual.

- A valid tax ID must be used if the account has multiple lines. If the account has only one line and no valid tax ID, they can indicate this in the registration wizard.

- Details how your company uses or plans to use text messaging.

- Details how your company obtains the phone numbers you plan to text.

- Outline how your company obtains consent to text message the phone numbers.

Our messaging guidelines are built from the CTIA Messaging Principles and Best Practices.
Please take a look at the CTIA guidelines for more details.

Voxtell customers should take proactive steps to monitor and prevent unwanted message content, including but not limited to content that:

- Is unlawful, harmful, abusive, malicious, misleading, harassing, violent, obscene/illicit, or defamatory.

- Is deceptive (e.g., phishing messages intended to access private or confidential information), including deceptive links.

- Invades privacy and Promotes illegal activity.
‍
- Causes safety concerns Incites harm, discrimination, hate, or violence

- Includes malware.

- Threatens recipients or intended to intimidate.

High-risk financial services
‍Payday loans, Short term – high-Interest loans, Auto/mortgage/student loans, Debt collection, Gambling/sweepstakes, Stock alerts, Cryptocurrency

‍Get rich quick schemes
‍Deceptive work-from-home programs, Risk investment opportunities, Multi-level marketing

‍Debt forgiveness
‍Debt consolidation, Debt reduction, and Credit repair programs

Job postings
‍Exceptions are permitted if the message sender is the one doing the hiring

‍Controlled substances
‍Cannabis, CBD & hemp products, All schedule 1 & 2 drugs, Tobacco, and vape

‍Other disallowed use cases
‍Phishing, Pornography, Profanity or hate speech, Fraud or scam, Deceptive marketing, Lead generation (All affiliate marketing must be carrier approved), Referral or reseller campaign

Throughout the registration process, you can check the status of your request with the Voxtell Team at (407) 288.8142 or support@voxtell.com.

Once registration is completed, you’ll be notified by our team.

If the request is declined, detailed reasons are provided. Once corrected, feel free to resubmit

With the increased infrastructure costs associated with Brand and Campaign registration, there will be changes to SMS/MMS costs.

Effective April 1, 2023, all outbound SMS/MMS will be pay-per-message and the cost varies depending if you have registered your campaign or not.

For companies who have successfully registered, Voxtell will cover the cost of the first 250 outbound SMS/MMS of every Voxtell Talk user every month.

Please take a look at the pricing tables below.

Rates for REGISTERED users

SMS Inbound - ( No Charge )
SMS Outbound - $0.008/per message
MMS Outbound - $0.024/per message


Rates for UNREGISTERED users

SMS Inbound - ( No Charge )
SMS Outbound - $0.032/per message
MMS Outbound - $0.096/per meok atssage