Contact Center

Dynamically manage call flows, call volume, and see performance in real time.

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Voxtell Cloud Contact Center

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Voxtell Contact Center App

What’s a Cloud VoIP
Contact Center?

Cloud VoIP call center phone systems are designed to handle higher call volumes than a typical inbound call center. A VoIP call center solution is vastly different compared to a PBX phone service. Virtual call centers use VoIP and is run entirely over the internet. You can automate multichannel customer support and self-service options with a VoIP call center system.

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Must-have cloud call center features

Interactive Voice Response (IVR)

Send incoming calls to the right call center agents. Set up your IVR any way you want.

Automatic Call Distribution (ACD)

Distribute calls based on business hours, technical support level, IVR options, and more.

Call Recording

Record, pause, and listen to customer interactions any time.

VoIP Phone Numbers

Get local, toll-free and international numbers or port your existing phone numbers.

Call Routing

Manage customer interactions like a pro. Don’t let your customers repeat requests.

Dashboards and Reporting

Get access to advanced features & reports to measure your VoIP call center efficiency.

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contact center solutions

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