Dynamically manage call flows, call volume, and see performance in real time.
Cloud VoIP call center phone systems are designed to handle higher call volumes than a typical inbound call center. A VoIP call center solution is vastly different compared to a PBX phone service. Virtual call centers use VoIP and is run entirely over the internet. You can automate multichannel customer support and self-service options with a VoIP call center system.
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Send incoming calls to the right call center agents. Set up your IVR any way you want.
Distribute calls based on business hours, technical support level, IVR options, and more.
Record, pause, and listen to customer interactions any time.
Get local, toll-free and international numbers or port your existing phone numbers.
Manage customer interactions like a pro. Don’t let your customers repeat requests.
Get access to advanced features & reports to measure your VoIP call center efficiency.
Today’s work environment presents more opportunities for virtual teams.
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