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Cloud-Based Contact Center VoIP
Dynamically manage call flows, call volume, and monitor agent performance in real time.
Dynamically manage call flows, call volume, and monitor agent performance in real time.
Cloud VoIP call center phone systems are designed to handle higher call volumes than a typical inbound call center. A VoIP call center solution is vastly different compared to a PBX phone service. Virtual call centers use VoIP and run entirely over the internet. You can automate multichannel customer support and self-service options with a VoIP call center system.
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Send incoming calls to the right call center agents. Set up your IVR any way you want.
Distribute calls based on business hours, technical support level, IVR options, and more.
Record, pause, and listen to customer interactions any time.
Get local, toll-free and international numbers or port your existing phone numbers.
Manage customer interactions like a pro. Don’t let your customers repeat requests.
Get access to advanced features & reports to measure your VoIP call center efficiency.
Businesses should heavily consider using a professional voice recording service to produce their phone messages. The up-front cost may end up saving you money in the long run.
