Drive more sales and engage more customers with the VOXtell contact center solution.

VOXtell Contact Center delivers outstanding reliability, advanced features, in a simple-to-use cloud contact center solution—all for less than you’d think.

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Plans and Pricing

Feature-rich cloud communications solutions for companies and budgets of every size.

Choose from the highest quality VoIP phone systems.

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Group/Call Center Features

  • Auto Attendant
  • Dial by Name Directory
  • Introduction Greeting
  • Post-Welcome Greeting
  • Immediate Extension Dialing Barge
  • In Call Center Reports
  • Queue Statistics
  • Agent Statistics
  • Agent Availability (DNIS Statistics)
  • Call Center Stats Grid
  • Callers Waiting
  • Average Wait Time
  • Average Handling time
  • Abandon Rate
  • Calls Answered
  • Call Volume
  • Abandoned Calls
  • Service Level
  • Service Level Agreement Call Pickup
  • Directed Call pickup
  • Group Pickup
  • Site Pickup
  • Domain Pickup Call Queue Routing
  • Round Robin (longest idle)
  • Ring All
  • Linear Hunt
  • Linear Cascade
  • Agents To R ing Initially
  • Agents to Add After Timeout
  • Call Park
  • Forward If Unavailable
  • Forward If Unanswered
  • Call Back Call Queue Thresholds
  • Max Expected Wait Time
  • Max Queue Length
  • Queue R ing Timeout
  • Agent R ing Timeout Call Center
  • Agent Settings
  • Agent Status
  • Wrap Up Time
  • Max S imultaneous Calls
  • Queue Priority For Agent
  • Request Confirmation
  • Auto Answer
  • General Call Queue Settings

Advanced call management

Empower your customers with call management tools that they can configure to fit any call center.

  • Queue Based Routing

  • Configurable Time Frames

  • Hunt Groups

  • Call Parking

  • Answering Rules

  • Automatic Call Distribution (ACD)

  • IVR/ Auto Attendant

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Supervisor controls

Contact center supervisors can manage the activities of their agents, monitor call flow, and analyze reports within the VOXtell Platform.

  • Real Time Management

  • Dashboard and Reports

  • Whisper, Barge, Listen In

  • Contact History Database

  • CRM Integration

  • Configurable Call Monitoring

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Quality assurance

Ensure a positive customer experience through the use of quality monitoring tools and highly available network architecture.

  • n-Share

  • Call Recording

  • Call Analytics and Alerts

  • Real Time QoS Monitoring

  • SIP Ladder Graphs

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Detailed reporting

Gain insight into contact center performance with a wide range of detailed reporting available in the user portals. Reports can be as wide as entire organizations or as granular as a single agent in a specific call queue.

  • Customizable Dashboard

  • Queue Statistics

  • Agent Statistics

  • Agent Availability reporting

  • DNIS statistics

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UC Integration

Contact Center features are accessible through the VOXtell online user portal, allowing them to be accessed anywhere from any device.

Voicemail to Email
Integrated Fax
Simultaneos Ring
VOXtell Unified Communications
Web-based Agent Portal
Supported Mobility of Agents
Presence on Multiple Devices
Click to Call

VOXtell will transform the way your business communicate. Request a Demo today!

And more features…

  • Call Recording
  • Statistics
  • Message To Agent
  • Require Agents
  • Require MOH
  • Logout Agent On Missed Call
  • Introductory Greetings Call Retrieve
  • Conferencing (Dedicated Conference Bridge)
  • Leader Login
  • Leader PIN
  • Participant PIN
  • Require a Leader to Start
  • Beginning and Ending Times
  • Maximum # of Participants
  • Save Participants
  • Announce Participants
  • Depart Tone
  • Disposition
  • Hotdesking
  • Intercom
  • Listen In
  • Music On Hold
  • Multi-Language IVR
  • Paging
  • Handset Paging
  • Overhead Paging
  • Pictrieve
  • Presence
  • Time Frames
  • Transfer
  • Blind Call Transfer
  • Attended Call Transfer
  • Voicemail Transfer Whisper

User Features

  • Answering Rules
  • Ring Timeout
  • Do Not Disturb
  • Call Screening
  • Call Forwarding
  • Always
  • When Busy
  • When Unanswered
  • When Offline
  • Simultaneous Ring
  • Delayed Simultaneous Ring
  • Ring All Call Waiting Conferencing (Owned)
  • Leader Login
  • Leader PIN
  • Participant PIN
  • Require a Leader to Start
  • Beginning and Ending Times
  • Maximum # of Participants
  • Save Participants
  • Announce Participants
  • Depart Tone Music On Hold
  • Presence
  • Time Frames
  • Voicemail
  • Voicemail to Email

Device Related Features

  • Customization of Phone Directories
  • Device Auto Provisioning
  • Device Inventory
  • Geography Based Provisioning Hotdesking
  • Message Waiting Indicator
  • N-way Call
  • Need new name/ NDP section
  • Shared Line Appearance
  • Star Codes
  • Video Telephony

Security

  • Recaptcha
  • Transport Layer Security
  • Dictionary Attack Prevention for
  • Phone Provisioning Files (S.A.F.E.)
  • Dial Permissions
  • User Limits
  • Reject Log
  • Alarms
  • Authorization Codes
  • Call Limits

Monitoring

  • ​Account Codes
  • Call History
  • Recording
  • SIP Trace
  • Call Center Reports
  • Queue Statistics
  • Agent Statistics
  • Agent Availability
  • DNIS Statistics
  • Call Center Stats Grid
  • Callers Waiting
  • Average Wait Time
  • Average Handling time
  • Abandon Rate
  • Calls Answered
  • Call Volume
  • Abandoned Calls
  • Service Level
  • Service Level Agreement
  • Trend analysis
  • Server Management

Unified Communication Features

  • File Sharing (WebRTC)
  • Mobile Application Softphone (WebRTC)
  • Video Conferencing (WebRTC)
  • Chat (WebRTC)

SNAPped In Features

  • CNAM
  • E-911
  • Fax
  • QoS Monitoring
  • Voicemail Transcription
  • Web-Based CRM Integration
Starter

4 users

$29.95/user

Select Plan

  • No setup fees

Small business

5-9 users

$25.95/user

Select Plan

  • No setup fees

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Professional

10-24 users

$23.95/user

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  • No setup fees

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Enterprise

25-49 users

$21.95/user

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  • No setup fees

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Enterprise Plus

50+   users

$19.95/user

Select Plan

  • No setup fees

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Features Starter Small business Professional Enterprise Enterprise Plus
Unlimited concurent calls
Comprehesive Contact History
Advanced Call Control
Warm and Blind transfers
Call Queues
Voicemail
Call Disposition and notes
Personalized Greetings
Extensions
Contact importer
International Phone Numbers  
Individual and Group Voicemail  
Online meetings for mobile and desktop  
Unlimited conference calling, internet fax,5 and Business SMS  

Still have some questions? Let’s Talk.

We love helping businesses grow!

State-of-the-art business phones and accessories for your VOXtell phone system.

Yealink T-22

$ 120.00

List Price $250

or $20.00/month

Learn more

Yealink T-22

$ 120.00

List Price $250

or $20.00/month

Learn more

Yealink T-22

$ 120.00

List Price $250

or $20.00/month

Learn more


Yealink T-22

$ 120.00

List Price $250

or $20.00/month

Learn more

Yealink T-22

$ 120.00

List Price $250

or $20.00/month

Learn more

Yealink T-22

$ 120.00

List Price $250

or $20.00/month

Learn more

VVX 310

$ 175.00

List Price $250

or $20.00/month

Learn more

VVX 310

$ 175.00

List Price $250

or $20.00/month

Learn more

VVX 310

$ 175.00

List Price $250

or $20.00/month

Learn more


VVX 310

$ 175.00

List Price $250

or $20.00/month

Learn more

VVX 310

$ 175.00

List Price $250

or $20.00/month

Learn more

VVX 310

$ 175.00

List Price $250

or $20.00/month

Learn more

And we support all major brands

VOXtell will transform the way your business communicate. Request a Demo today!